Overview

The Area Manager is responsible for the multi-site operational leadership, financial performance, customer satisfaction, and team development across a defined geographic area. This leadership role ensures alignment with company standards, operational goals, and growth initiatives while fostering a high-performance culture.

Core Responsibilities

Operational Oversight

• Lead and manage daily operations across multiple collision repair centers.
• Ensure adherence to company policies, safety standards, and repair quality.
• Conduct regular site visits, audits, and quality control checks.

Performance & Financial Management

• Set and monitor performance goals for centers and teams.
• Drive revenue growth, control costs, and oversee budgeting and financial reporting.
• Analyze KPIs and implement corrective actions as needed.

Leadership & Tean Development

• Recruit, train, mentor, and evaluate General Managers and key shop personnel.
• Foster a culture of accountability, engagement, and professional growth.
• Partner with HR to develop workforce planning and employee development strategies.

Customer Service & Insurance Relations

• Ensure consistent delivery of excellent customer service across all locations.
• Handle escalated customer concerns.
• Build and maintain strong relationships with insurance carriers and partners.
• Maintain PBA Agreements and achieve better than industry results (score cards).

Strategic Initiatives & Process Improvement

• Drive continuous improvement initiatives using Lean or similar methodologies.
• Contribute to regional and corporate strategic planning efforts.

Safety & Compliance

• Promote and enforce workplace safety programs.
• Ensure all facilities meet compliance standards and production readiness.
• Maintain and monitor shop equipment is compliant with service.

Qualifications and Skills

Experience

• 5-10+ years in collision repair operations, estimating, or auto body management.
• Multi-site or regional leadership experience required.
• Proven track record of driving operational results and team development.
• Technical & Business Acumen
• Strong understanding of collision repair processes and procedures.
• Proficient with CCC One estimating software.
• Advanced understanding of collision estimatics and insurance workflows.
• Skilled in budget management, financial reporting, and P&L analysis.

Education

• Bachelor's degree in Business, Operations Management, or related field preferred.
• Master's degree is a plus (required for some senior-level roles).

Soft Skills

• Strong interpersonal, communication, and leadership skills.
• Ability to prioritize tasks and adapt to fast-paced environments.
• Customer-focused with excellent problem-solving abilities.

Physical Requirements

• Capable of performing physical tasks and lifting over 50 lbs if needed.
• Must have a valid driver's license and meet company insurance eligibility.